Frequently Asked Questions

I have mobile tickets and they show a broken link. What do I need to do?

Your tickets are still good. Come to will-call on the day of the show and we will print them for you.

How many tickets can a member buy on the first day of sales?

One of the benefits of becoming a Friend to the Opera House is the ability to purchase tickets for the entire season two weeks in advance of the general public. The first day of member sales takes place at 9:00 am CST on the first Monday in August. It is always an exciting and busy day in the Box Office. Only one membership is required per household; however, there is a limit of 8 tickets purchased to a single performance for any individual so as to allow all our Friends an opportunity to see their favorite acts. You may purchase up to 8 tickets to as many events during the scheduled season as you would like.

Can I cancel my order?

We offer customer credit for canceled orders. The credit will not expire and can be used toward any future show/s at the Stoughton Opera House. This credit can be redeemed online after logging into your Opera House account or through the box office by phone. We can offer customer credit for any order up until 5pm on the day of the show, after which point credit will be available only at the discretion of the Director. A maximum of $250 in customer credit can be held at one time.

Is the building handicap-accessible?

Yes. Our elevator can be entered from street-level, just to the right of the building's main entrance. Select Level 2 for orchestra level (and the box office) and Level 3 for balcony.

On the main floor, seating involves descent of a single step, while the balcony consists of several. For persons unable to take stairs, we have comfortable seating and space for wheelchairs at the back of the balcony. Reserve in advance.

What is the "obstructed" section?

The sight line from certain seats at the back of the main floor is slightly obstructed by one of two 7-inch wide poles holding up the balcony. The seats in this section are sold only when availability for regular seats becomes limited. Obstructed seats are sold at a rate of 25% off regular price. Check out this virtual tour to view the stage from the obstructed section.

Does the Opera house offer assistive listening?

Yes. Our magnetic induction loop system broadcasts digital wireless sound to hearing aids. Hearing aids with a T-coil simply require the push of a button; otherwise, inquire at the box office about a head set.

Please note: due to the structural design of the Opera House, our loop system only transmits reliably on the orchestra level or in the first 2 rows of the balcony. We will do our best to accommodate anyone requiring use of the loop system who is unable to purchase seating in these areas.

Where is the best place to sit?

Everyone has their own preference; there's not a bad seat in the house. Sitting up close can be exciting, and the box seats, while offering an angled view, are fun and cushy. The middle of the balcony is the sweet spot for acoustic perfection.

I lost my tickets! What can I do?

Give us a call! We'll re-print them and have them back to you in no time.

Does the venue offer concessions?

New in 2021!! The Stoughton Opera House has a lounge on the 1st floor of the building open before performances and during intermission. We offer a selection of alcoholic and non-alcoholic beverages. In order to maintain the historic preservation of the theater itself we ask that all food and beverages are consumed on the 1st floor. No food or beverages allowed in the theater.

Are the seats as hard as they say?

The original wooden seats from 1901 are still going strong, but now with cushions! Much kinder on the behind.

Have another question?

Shoot us an email at boxoffice@stoughtonoperahouse.com or give us a call at (608) 877-4400.